Tudor. there is brown box outside but the cables are not coming in . on 30-12-2022 13:41. Account - Cable. The cables for a Vodaphone / Openreach service will be quite distinct from the Virgin Media service. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Virgin media wall socket in an unusable place. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). VM BB TV Landline. Step 3 - Label the box – a letter came with the. Should I cancel and request an engineer to install. Options. Sign in . Can a - 5057222 - 2I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my flat. 168. QuickStart, set up and connections. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Hi , Welcome to our Community Forums and thanks for your post. I recently applied and received the delivery for a virgin package of tv broadband. I have my original wall box still that has the CableTel logo. Go to virginmedia. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Broadband and TV deals. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Or if the other end of the white cable is in a more useful. But I have no Virgin Media Wall socket in my house. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. The new cables from your Quick Start kit will be push fit. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Virgin Media don’t do any Fibre connections to inside the house. Stream from Virgin Media. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Manage Your Account. My Virgin Media App. We have tried plugging it into the only box we found it would fit but no luck. I don't see a Virgin Media Wall Socket anywhere in. Security matters. I’m annoyed as I have been sent the DIY set up box and I. If you do have a socket you can post a photo here. Browse Virgin Media Virgin Media Community. Options. 4 weeks ago. There is a cable on the right of the box coming from the outside. Stay safe online. I wanted. Please help - 5208212. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Manage Your Account. So yes, following many takeovers, this is now your Virgin Media connection. I am so sorry that you have - 5404317 BrowseI need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Mobile Your Account. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWhat confuses some people is the push-on connector provided. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. Jan 14, 2022. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Get the Hub ready by connecting the wires. Step 2. #12. 0. Stream from Virgin Media. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Not able to set up my broadband. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. If possible, I would like to get rid of this rather ugly white. i received an installation kit for my broadband but my property. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Browse Virgin Media Virgin Media Community. So look about for connections that. VM BB TV Landline. goslow. . Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Browse Virgin Media Virgin Media Community. The second socket is in the study and I need a wired connection here. The existing cables will be screw-on (11 mm spanner or pliers required). Grab the adapter we provided and plug it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. please - 5241140Call the Pre-installation and delivery team on 0800 052 1734. When ordered it didn't say anything about needing a VM wall socket. Virgin Media; My Virgin Media; Shop;. Don't touch it. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. If your not a virgin media customer then nothing. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Manage Your Account. So you can either unscrew this one & push on the connector provided in the Quick Start pack. on 05-12-2022 15:05. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. The wall socket is - 5109379. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Broadband Deals. Check service status. I don't see a virgin media wall socket. My Virgin Media App. on 03-08-2020 18:05. But I have actually managed to get through to the technical team over chat. Let us know if there's any further issues. Trace any cables coming out of it and check the ends of them. Options. Just joined. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. I presume. There is no way I can insert the isolator cable into the - 5223924. Stay safe online. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Get the Hub ready by connecting the wires. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Virgin Media Community. The first thing is to start making alternative arrangements for your internet connectivity. I tried calling for an - 5370472 My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Plug into the Virgin Media wall socket. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Disappointing but not unexpected. on 22-10-2022 20:58. we’ve just moved in to our new house. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. on 21-02-2023 19:59. Hi there , welcome to our forum and thanks for your post. on 08-01-2023 20:46. Solved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Check outside for the omnibox (brown or grey) and trace the cables to the inside. The website is not even remotely helpful with this issue. No virgin media wall socket. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I'm a Very Insightful Person, I'm here to share. on 05-04-2023 09:20. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. I wanted to check with people on here before trying to get an engineer in, just. - 5411444. No, the ethernet cable is for a wired device if you have one. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. how can we go about changing our self install to. Solved: Hi, I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Not all properties have a socket. Entertain me; Broadband Deals. Please help. There are no virgin sockets on the wall. on 21-08-2023 20:36. I have also checked outside and there is no box either on my property or on my boundary wall. Vonage 2nd line. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. 14-08-2023 16:02 - edited 14-08-2023 16:05. I don't work for Virgin Media. Virgin Media; My Virgin Media. It is easier to decorate without wires and boxes so I would like to hear your expe. on 05-09-2023 20:36. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. The internal box should be oblong, square one are for phone. You only need to go into modem mode for a few minutes while you run the tests. Disappointing but not unexpected. Thank you. Trace any cables coming out of it and check the ends of them. The other is marked TV, & this is used for TV & Broadband. We would like to show you a description here but the site won’t allow us. RedTomato said: I removed my Virgin cable about a month ago. It probably goes into another room in the house. 0 Kudos Reply. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. I've selected self installation and have realised I have no vm wall socket. Phone line - 5 mins. Hi, I just received my hub. 2: Internet connection, via your homehub, for all online functions. Tudor. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosJust like the other posts- I do not have a virgin media wall box. Hi team. I'm here to share knowledge, I don't work for Virgin Media. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). 0 Kudos. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. See full list on itblogpros. . No virgin media wall socket; Options. If it is a loose cable only, you will need one of these to connect the Quickstart cable. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. The large Eurobell wall box is where you would connect. Options. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 0 Kudos Reply. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Carley_S. No Virgin media wall socket on. Stay safe online. No wall socket. charleykate10. My Virgin Media App. Browse Virgin Media Virgin Media Community. Ethernet is ideal & recommended, reliable wireless is fine. Turn on and start the hub. I'm here to share knowledge, I don't work for Virgin Media. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Other times you will find an unbranded connection point on the wall. That is a Virgin telephone socket. New Install Assistance. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Virgin Mobile. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. . My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. 0800 052 1734-----Fibre phone Adaptor - different rooms. Phone. Account - Mobile. on 08-01-2023 20:46. Will an engineer h. Manage Your Account. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. just moved in, can see the brown cable coming in from outside but there's no VM. You have at least tested the ringing capacitor issue in the diagnostic process. My pc is uptaris with my wife card i get about 300-400. Plug the cables into the Hub. I am so sorry to hear that you seem to be missing a wall socket in the home. I will private message you now to confirm your details. Networking and WiFiNo virgin media wall socket in QuickStart, set up and connections 4 hours ago; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday Broadband issues - 3 engineer visits, goes down for hours at a time in Networking and WiFi yesterday 2 Separate Accounts at 1 Address & Questions in Networking and WiFi yesterdayIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Need a Virgin Media Wall Socket Go to solution. Thank you. Legend Options. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Virgin Media. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. Virgin Media; My Virgin Media; Shop;. There should be a wall mounted box somewhere inside that has an F socket on it. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . The metal box in photo 3 looks like a likely contender. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. @umerarifkhan11 wrote:. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Explain what needs to be done and book an engineer visit. Turn on and start the hub. The closest I could find was this, which. Virgin Phone Switchover. 1 Kudo Reply. Options. See where this Helpful Answer was posted. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . please - 5241140 Call the Pre-installation and delivery team on 0800 052 1734. Got my virgin media self install kit but I don't have a virgin socket. It should work ok. Browse Virgin Media Virgin. No virgin media wall socket mattz1106. Whichever is the most suitable. . Forum; Apps. Plug into the wall socket. Pop the power cable into a nearby plug socket, and turn it on. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. If there is no other socket or even a cable poking through the wall, call for a (free) manned installation. 11-11-2022 12:53 - edited 11-11-2022 12:58. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. It is likely you will be waiting a few days. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Vonage 2nd line. You should be able to do it on a call to CS. Feb 22, 2022. Stream from Virgin Media. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. Kit arrived today…no wall box so unable to install. Eric714. Call the Pre-installation and delivery team on 0800 052 1734. Virgin media wall socket for broadband is not what js shown on the installation guide. How do I book an engineer to come out - 5345632. I can’t push - 5368162. I'm very sorry to hear about the non wall socket. com on 15-02-2022 10:03. The wall socket is currently in the living room and I need it moved to another room. We would like to show you a description here but the site won’t allow us. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Manage Your Account. Don’t plug the power cable into a plug socket yet. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. You have at least tested the ringing capacitor issue in the diagnostic process. So yes, following many takeovers, this is now your Virgin Media connection. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Had my kit sent to a home we’ve just moved into. One of them was Telewest. Sign in . My Virgin Media App. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. com email address to different Virgin account. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. No Virgin Media wall socket on 19-10-2022 08:24. I'm a Very Insightful Person, I'm. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. The house is a new build, there's no lead in the paint, no aquarium or anything like that. I don't think you have understood the problem! 1. Tudor. VM BB TV Landline. 3 minutes ago. It should be free of charge. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. I think there’s something missing to the Virgin Media wall socket in my flat. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Sorry to see that you have been having issues with connecting your equipment. Incidentally the phone socket is redundant if not in use and can be safely removed. Thank you for your post and welcome to the community. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. Switched On Families. Manage Your Account. Manage Your Account. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Subscribe to RSS Feed;. The cable fits in the socket shown in the image attached. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Forum; Apps. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Stream from Virgin Media. I'm here to share knowledge, I don't work for Virgin Media. No virgin media wall socket in QuickStart,. WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. First picture is telephone socket which is now not used. if not a technician will install one. I'm very sorry you don't have the wall socket. I have taken a look on our side and it looks as though you have spoken with the team regarding this. 168. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Switched. #1. 0 Kudos. 3: HDMI to your TV. When phone connected to the wall socket, no dial. If however the socket itself has been removed you will need assistance. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Entertain me; Broadband Deals. Had arranged self-install as per suggestion from VM. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Broadband and phone deals. Everything is freshly decorated and the telly, internet and TV work fine. Just had self installation delivered, have no wall socket just two cables from the wall. but I believe if the system has allowed self install VM has been installed in the past . The NTL cable termination box is outside. Managing Your Account - Cable. we're glad you're. There is a long wire and plastic boxes. Just joined. a week ago. I have virgin media 1ghz. There must have been a previous installation or you would not have been offered a self install. Connect the Hub’s power cable with the blue tab. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). Sign in . Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. My Virgin Media App. He could see the set up I already had. log into hub3 - 192. Options. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. This is designed to push over the existing screw connector the outlet has. Mark as New. Security matters.